Support

Tech Support

Chat

Our support system at Desert Winds Wireless is extensive and practical so you can get the right help you need quickly and easily. With large and easy-to-use icons, you can select the exact tech support in the fastest time possible for your broadband Internet and cable service issues!

 

Many of our customers opt for self-help troubleshooting. Whether you are a residential or a business customer, we provide a simple and efficient process for you to get answers to your questions on your own time, resulting in the least disruption possible to your busy personal schedule.

 

What does our customer support cover?

Everything from start-up procedures like setting up your modem and help with activating your Internet services to locating your wireless settings without the modem sticker, to creating and checking your email account. Our popular support tools enable you to get help with such basic tasks as establishing passwords and downloading security software.

Look to our self-help support center to learn how to improve the performance of your wireless connection. We can also help you diagnose your phone or Internet problem in a fast and easy manner so you can get on to enjoying our state-of-the-art broadband Internet.

Our support tools include the convenient option of our Internet Speed Test that allows you to quickly determine how fast your upload and download speeds are. You can also use our Internet Speed Test to find out why your WiFi is not performing to optimal standards.

Desert Winds Wireless support enables you to establish modem compatibility to ensure you are connected to the technology best suited for your community! Contact us to find out the technology that serves your specific location. In the meantime, you have the peace of mind of knowing that Desert Winds Wireless tests its modems rigorously so you experience the best quality broadband Internet available!

 

Support Inquiries

These same problems and more can be addressed by engaging one of our highly trained and friendly Chat agents. Get your tech problem resolved quickly and easily with the aid of our on-line agents!

wE Care Assurance Program

$8.95 per month

We are also here to guide you through your interconnectivity issues. Through our wE Care Assurance program, our support staff will assist you with everything from configuring your personal computer network to connecting your iPod and gaming stations.

All In-Home Service Calls FREE!

This includes a call to the Support Center allowing technicians to be dispatched to customers’ homes free of charge— no matter what problem is found.

Gaming Systems and Mobile Device Support

Transform your entire home into a powerful Internet and gaming station. Connect your X-Box, PS4, Nintendo Switch, Alexa, Google Home and much more to the Internet.

This allows customers to transform their entire home into a powerful Internet and gaming station!

Router Support and Configuration

For customers with multiple computers in their homes connected to the Internet. We’ll help configure routers and make sure security is set properly and all their computers in their homes are connected.

Expedited In-Home Service Calls

These customers move toward the front of the line. Our goal is to be at a customer’s home within 2 business days or less. This compares favorably to the average response time in the industry of 2 to 4 business days.

Cable Moves

Often we have customers who want to move their computer to another location in their home. This plan covers the labor/supplies for one cable move each year.

Cable Repair

Customers give us a call and we come take care of any and all cable damage issues for free.

Computer Network Support

We configure network settings and ensure that all devices are running as efficiently as possible.

Our Desert Winds Wireless support services give you fast and convenient ways to identify and fix your most vexing technology issues so you can spend less time struggling with problems and more time enjoying your world-class Internet and cable services!

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